Ubiquitous computing: Anytime, anyplace, anywhere?

Computers are ubiquitous, in terms that they are everywhere, but does this mean the same as ubiquitous computing? Views are divided. The convergent device (one-does-all) view posits the computer as a tool through which anything, and indeed everything, can be done (Licklider & Taylor, 1968). The divergent device (many-do-all) view, by contrast, offers a world where microprocessors are embedded in everything and communicating with one another (Weiser, 1991). This debate is implicitly present in this issue, with examples of the convergent device in Crook & Barrowcliff's paper and in Gay et al's paper, and examples of the divergent devices in Thomas & Gellersen's paper and Baber's paper. I suspect both streams of technology are likely to co-exist

Case studies of mental models in home heat control: searching for feedback, valve, timer and switch theories

An intergroup case study was undertaken to determine if: 1) There exist distinct mental models of home heating function, that differ significantly from the actual functioning of UK heating systems; and 2) Mental models of thermostat function can be categorized according to Kempton’s (1986) valve and feedback shared theories, and others from the literature. Distinct, inaccurate mental models of the heating system, as well as thermostat devices in isolation, were described. It was possible to categorise thermostat models by Kempton’s (1986) feedback shared theory, but other theories proved ambiguous. Alternate control devices could be categorized by Timer (Norman, 2002) and Switch (Peffer et al., 2011) theories. The need to consider the mental models of the heating system in terms of an integrated set of control devices, and to consider user’s goals and expectations of the system benefit, was highlighted. The value of discovering shared theories, and understanding user mental models, of home heating, are discussed with reference to their present day relevance for reducing energy consumption

The ergonomics of command and control

Since its inception, just after the Second World War, ergonomics research has paid special attention to the issues surrounding human control of systems. Command and Control environments continue to represent a challenging domain for Ergonomics research. We take a broad view of Command and Control research, to include C2 (Command and Control), C3 (Command, Control and Communication), and C4 (Command, Control, Communication and Computers) as well as human supervisory control paradigms. This special issue of ERGONOMICS aims to present state-of-the-art research into models of team performance, evaluation of novel interaction technologies, case studies, methodologies and theoretical review papers. We are pleased to present papers that detail research on these topics in domains as diverse as the emergency services (e.g., police, fire, and ambulance), civilian applications (e.g., air traffic control, rail networks, and nuclear power) and military applications (e.g., land, sea and air) of command and control. While the domains of application are very diverse, many of the challenges they face share interesting similarities

Fratricide: defective decision making

Motivation – to explore the applicability of a Human Factors methodology for the investigation of fratricide. Research approach – The EAST methodology was used to analyse an incident of fratricide and its ability to explore the Famous Five of Fratricide (F3) model was investigated. Findings/Design – the analysis revealed that EAST was able to provide explicit discussion of the Famous Five of Fratricide (F3) models five causal factors of communication, cooperation, coordination, schemata and situation awareness. Research limitations/Implications – the research explored a single case study and as such is couched at the initial phases of investigation. Originality/Value – the analysis provides a contribution to the knowledge urrounding fratricide both with respect to the novel application of the EAST methodology to an incident of fratricide, and also the causal factors identified by EAST within the fratricide incident. Take away message – the EAST methodology provides an innovative way of exploring causality in incidents of fratricide<br/

Safe driving in a green world : a review of driver performance benchmarks and technologies to support ‘smart’ driving

Road transport is a significant source of both safety and environmental concerns. With climate change and fuel prices increasingly prominent on social and political agendas, many drivers are turning their thoughts to fuel efficient or ‘green’ (i.e., environmentally friendly) driving practices. Many vehicle manufacturers are satisfying this demand by offering green driving feedback or advice tools. However, there is a legitimate concern regarding the effects of such devices on road safety – both from the point of view of change in driving styles, as well as potential distraction caused by the in-vehicle feedback. In this paper, we appraise the benchmarks for safe and green driving, concluding that whilst they largely overlap, there are some specific circumstances in which the goals are in conflict. We go on to review current and emerging in-vehicle information systems which purport to affect safe and/or green driving, and discuss some fundamental ergonomics principles for the design of such devices. The results of the review are being used in the Foot-LITE project, aimed at developing a system to encourage ‘smart’ – that is safe and green – driving

The human factors aspects of alarms in human supervisory control tasks.

This research thesis is concerned with the human factors aspects of industrial alarm systems within human supervisory control tasks. Typically such systems are located in central control rooms, and the information may be presented via visual display units. The thesis develops a human, rather than engineering, centred approach to the assessment, measurement and analysis of the situation. A human factors methodology was employed to investigate the human requirements through: interviews, questionnaires, observation and controlled experiments. Based on the analysis of current industrial alarm systems in a variety of domains (power generation, manufacturing and coronary care), it is suggested that often designers do not pay due considerations to the human requirements. It is suggested that most alarm systems have severe shortcomings in human factors terms. The interviews, questionnaire and observations led to the proposal of 'alarm initiated activities' as a framework for the research to proceed. The framework comprises of six main stages: observe, accept, analyse, investigate, correct and monitor. This framework served as a basis for laboratory research into alarm media. Under consideration were speech-based alarm displays and visual alarm displays. Non-speech auditory displays were the subject of a literature review. The findings suggest that care needs to be taken when selecting the alarm media. Ideally it should be chosen to support the task requirements of the operator, rather than being arbitrarily assigned. It was also indicated that there may be some interference between the alarm initiated activities and the alarm media, i.e. information that supports one particular stage of alarm handling may interfere with another

Improving driver behaviour by design: a cognitive work analysis methodology

Within the European Community both the environmental and safety costs of road transport are unacceptably high. ‘Foot-LITE’ is a UK project which aims to encourage drivers to adopt ‘greener’ and safer driving practices, with real-time and retrospective feedback being given both in-vehicle and off-line. This paper describes the early concept development of Foot-LITE, for which a Cognitive Work Analysis (CWA) was conducted. In this paper, we present the results of the first phase of CWA – the Work Domain Analysis, as well as some concept interface designs based on the WDA to illustrate its application. In summary, the CWA establishes a common framework for the project, and will ultimately contribute to the design of the in-vehicle interfac

Phase space shifts in command structures in networked systems

This paper presents the rationale behind an important enhancement to the NATO SAS-050 approach space, combined with empirical results which take advantage of these enhancements. In Part 1 a new theoretical legacy for the NATO model is presented. This legacy inspires a number of developments which allow live data to be plotted into it, and we demonstrate that the model is well able to discriminate between alternative C2 structures. Part 2 illustrates this feature with multinational data from the ELICIT community. It is surprising to see that teams in both C2 and Edge conditions operate in broadly the same area of the phase space cube. The structure of the pre-ordained ELICIT ‘classic C2’ hierarchy and the deterministic nature of the shared task are put forward as explanations for this, and as future enhancements to the ELICIT paradigm

Sustainability, transport and design: reviewing the prospects for safely encouraging eco-driving

Private vehicle use contributes a disproportionately large amount to the degradation of the environment we inhabit. Technological advancement is of course critical to the mitigation of climate change, however alone it will not suffice; we must also see behavioural change. This paper will argue for the application of Ergonomics to the design of private vehicles, particularly low-carbon vehicles (e.g. hybrid and electric), to encourage this behavioural change. A brief review of literature is offered concerning the effect of the design of a technological object on behaviour, the inter-related nature of goals and feedback in guiding performance, the effect on fuel economy of different driving styles, and the various challenges brought by hybrid and electric vehicles, including range anxiety, workload and distraction, complexity, and novelty. This is followed by a discussion on the potential applicability of a particular design framework, namely Ecological Interface Design, to the design of in-vehicle interfaces that encourage energy-conserving driving behaviours whilst minimising distraction and workload, thus ensuring safety